AI-Powered Customer Service Transformation
The Challenge
A fast-growing e-commerce company was struggling to scale their customer service operations. Response times averaged 24 hours, customer satisfaction was declining, and hiring more support staff was eating into margins. They needed to handle 3x the volume without proportionally increasing costs.
Our Approach
We implemented an agentic AI solution that handles 80% of customer inquiries autonomously. The system integrates with their order management, shipping, and returns systems to provide real-time answers. Human agents now focus on complex issues that truly need personal attention.
The Outcome
Customer service costs decreased by 60%. Average response time dropped from 24 hours to under 2 minutes. Customer satisfaction scores increased by 35%. The team now handles 3x the volume with the same headcount.